Consumer Protection Act MCQ Quiz - Objective Question with Answer for Consumer Protection Act - Download Free PDF

The correct answer is Right to seek redressal.

Key Points The Consumer Protection Act grants consumers the right to seek redressal for grievances arising from defective products or services. This encompasses various forms of relief, including:

• Repair or replacement: The seller or manufacturer may be required to repair the defective product or replace it with a new one, depending on the nature of the defect.
• Refund: In some cases, the consumer may be entitled to a full or partial refund of the purchase price.
• Removal of defects: The seller or manufacturer may be required to rectify the defect in the product at no cost to the consumer.
• Compensation for loss or injury: If a defective product causes loss or injury to the consumer, they can claim compensation for the damages suffered.

The right to seek redressal empowers consumers to hold businesses accountable for failing to meet their obligations and ensures they receive fair treatment in case of defective products or deficient services.

The correct answer is More than one of the above.

Key Points

• Consumer Rights is an insight to what rights consumer holds when it comes to seller which provides the goods.
• Some consumer rights are mentioned below:
  • Right to Information
  • Right to Safety
  • Right to Choose
  • Right to Seek Redressal
  • Right to Consumer Education
• Right to Safety is the first and the most important of the Consumer Rights.
• Right to Information seeks that the consumer should be informed about the product.
• Right to Redressal observes when a product is unable to satisfy the consumer.

 Thus, we can say that the consumer rights are mentioned above.

The correct answer is A person who avails of any service for any commercial purpose.

Key Points According to the Consumer Protection Act 2019 of India, the following persons or entities cannot file a complaint:

Any person who is not a consumer, meaning a person who buys goods or services for personal use and not for resale or commercial purposes.

Any person who does not have a valid cause of action, meaning a person who does not have a legitimate grievance or complaint against the seller or service provider.

Any person who does not have sufficient interest in the matter, meaning a person who is not directly affected by the issue in question or does not have a vested interest in the outcome.

Any person who has not followed the prescribed procedure for filing a complaint, meaning a person who has not followed the rules and regulations set forth by the Consumer Protection Act for filing a complaint.

Overall, the Consumer Protection Act is designed to protect the rights and interests of consumers in India, and provides a legal framework for filing complaints and seeking redressal for grievances related to goods and services. However, in order to file a complaint, a person must meet certain criteria and follow the prescribed procedures as set forth by the Act.

Hence, the correct answer is A person who avails of any service for any commercial purpose.

The correct answer is Option 4.

Key Points

As per the Consumer Protection Act, 1986 a complaint can be filed in a three tier Consumer Disputes Redressal Agencies. These are:
District Consumer Disputes Redressal Forum in the District, State Consumer Disputes Redressal Commission at the state level and the National Consumer Disputes Redressal Commission at the national level.

• District Consumer Disputes Redressal Forum (DCDRF): If the value of the claim is upto ` 20 lakh
• State Consumer Disputes Redressal Commission (SCDRC): If the value of the claim exceeds ` 20 lakhs but is within ` one crore.
• National Consumer Disputes Redressal Commission (NCDRC) If the value of the claim exceeds ` one crore.

The correct answer is Option 4.

Key PointsSection 2(1)(c) of the Consumer Protection Act, 1986
“complaint” means any allegation in writing made by a complainant that—

• (i) an unfair trade practice or a restrictive trade practice has been adopted by any trader or service provider;
• (ii) the goods bought by him or agreed to be bought by him suffer from one or more defects;
• (iii) the services hired or availed of or agreed to be hired or availed of by him suffer from deficiency in any respect;
• (iv) a trader or the service provider, as the case may be, has charged for the goods or for the services mentioned in the complaint, a price in excess of the price. 

The correct answer is 1986.

Key Points

• The Consumer Protection Act was passed in 1986 in India.
• Consumer Protection Act 1986 is popularly known as COPRA.
• This Act enabled the consumers to have the right to represent in consumer courts.
• Under the act, three-tier quasi-judicial machinery at district, state and national levels were set up.
• It was enacted to protect the interests of consumers in India.
• The Act is regarded as the 'Magna Carta in the field of consumer protection for checking unfair trade practices, 'defects in goods' and 'deficiencies in services'.

 Thus, we can say that the Consumer Protection Act was passed in 1986 in India.

The correct answer is 2 years

Key Point

• Section 69 of the Consumer Protection Act 2019 deals with the limitation period. It says-
• (1) The District Commission, the State Commission or the National Commission shall not admit a complaint unless it is filed within two years from the date on which the cause of action has arisen.
• (2) Notwithstanding anything contained in sub-section (1), a complaint may be entertained after the period specified in sub-section (1), if the complainant satisfies the District Commission, the State Commission or the National Commission, as the case may be, that he had sufficient cause for not filing the complaint within such period:
  Provided that no such complaint shall be entertained unless the District Commission or the State Commission or the National Commission, as the case may be, records its reasons for condoning such delay.

The correct answer is 1986.

Key Points

• The Consumer Protection Act was passed in 1986 in India.
• Consumer Protection Act 1986 is popularly known as COPRA.
• This Act enabled the consumers to have the right to represent in consumer courts.
• Under the act, three-tier quasi-judicial machinery at district, state and national levels were set up.
• It was enacted to protect the interests of consumers in India.
• The Act is regarded as the 'Magna Carta in the field of consumer protection for checking unfair trade practices, 'defects in goods' and 'deficiencies in services'.

 Thus, we can say that the Consumer Protection Act was passed in 1986 in India.

The correct answer is COPRA 1986.

Key Points

• The Consumer Protection Act popularly known as COPRA was enacted in 1986.
• It was enacted to protect the interests of consumers in India.
• Under COPRA, three-tier quasi-judicial machinery at the district, state and national level was set up for redressal of consumer disputes.
• The Act enabled the consumers to have the right to represent in the consumer courts.

 Thus, we can say that the three-tier quasi-judicial machinery was set up under Consumer Protection Act which was enacted in 1986.

Additional Information

•  The Consumer Protection Act 1986 was replaced by the Consumer Protection Act, 2019.

The correct answer is COPRA 1986.

Key Points

• The Consumer Protection Act of 1986 is popularly known as COPRA.
• Under COPRA, three-tier quasi-judicial machinery was set up.
• It was set up on district, state and national levels.
• The district-level court called District Forum deals with cases involving claims up to Rs. 20 lakh.
• The State Commission, the state-level court between Rs. 20 lakh and 1 crore.
• The National Commission deals with cases involving claims exceeding Rs 1 crore.

 Thus, we can say that COPRA 1986 has enabled the consumers to have the right to represent in consumer courts.

The correct answer is 2 years

Key Point

• Section 69 of the Consumer Protection Act 2019 deals with the limitation period. It says-
• (1) The District Commission, the State Commission or the National Commission shall not admit a complaint unless it is filed within two years from the date on which the cause of action has arisen.
• (2) Notwithstanding anything contained in sub-section (1), a complaint may be entertained after the period specified in sub-section (1), if the complainant satisfies the District Commission, the State Commission or the National Commission, as the case may be, that he had sufficient cause for not filing the complaint within such period:
  Provided that no such complaint shall be entertained unless the District Commission or the State Commission or the National Commission, as the case may be, records its reasons for condoning such delay.

The correct answer is 2 years

Key Points

• Consumer Protection Act 1986: Under the Consumer Protection Act, which was enacted in 1986, Consumer complaints are easily and quickly resolved. It protects and encourages customers to speak up about inadequacies and defects in products and services. This Act protects consumers' rights if traders and manufacturers engage in unlawful trade.

 Important Points

• According to Section 24A of the Consumer Protection Act, 1986, the limitation period to file a complaint is 2 years from the date of cause of action has arisen.

The correct answer is More than one of the above.

Key Points

• Consumer Rights is an insight to what rights consumer holds when it comes to seller which provides the goods.
• Some consumer rights are mentioned below:
  • Right to Information
  • Right to Safety
  • Right to Choose
  • Right to Seek Redressal
  • Right to Consumer Education
• Right to Safety is the first and the most important of the Consumer Rights.
• Right to Information seeks that the consumer should be informed about the product.
• Right to Redressal observes when a product is unable to satisfy the consumer.

 Thus, we can say that the consumer rights are mentioned above.

The correct answer is Option 1.

Key Points

• Every year on March 15, the consumer movement and other influential actors come together to celebrate World Consumer Rights Day to raise global awareness on consumer rights, protection and empowerment. Consumers International is proud to coordinate the day through a multi-stakeholder approach which unites our 200 Members, international organisations, government, business and civil society. 
• This year, Consumers International selected ‘Fair and responsible AI for consumers’ as the theme for World Consumer Rights Day 2024.

The correct answer is 24th October, 1986.

Important Points

• To protect the interests of Indian consumers, the Indian Parliament passed the Consumer Protection Act, 1986 (COPRA).
• The Consumer Protection Act of 2019 eliminated it in 2019. The Assembly approved the legislation in October 1986, and it became effective on December 24.
• Prior to the COPRA act, the appropriate statute was passed. It was established to set up consumer councils and other organizations to handle consumer complaints and associated issues.