Types of Communication MCQ Quiz - Objective Question with Answer for Types of Communication - Download Free PDF

Hence (A) - (III), (B) - (IV), (C) - (I), (D) - (II) is the correct match.

The correct answer is - A, B, C, D, E

Key Points

• Inter-connected psychodynamics of oral thoughts
  • Walter J. Ong described a sequence of psychodynamics associated with oral traditions.
  • The sequence includes several characteristics that define how oral cultures process and convey information.
  • The correct sequence is: Additive, Aggregative, Copious, Traditionalist, and Close to the human life.

Additional Information

• Additive
  • Oral cultures tend to add information in a cumulative, rather than subordinative, way.
• Aggregative
  • Oral expression often relies on formulas and standard phrases to preserve information.
• Copious
  • Oral traditions are marked by a tendency to be abundant and repetitive to aid memory.
• Traditionalist
  • Oral cultures emphasize preserving the wisdom of the past and tradition.
• Close to the human life
  • Oral traditions are closely related to everyday life and human experiences.

The correct answer is 'ii & iv'

Key Points

• Non-verbal communication:
  • Non-verbal communication refers to the process of conveying a message without the use of words. It involves the use of visual, auditory, tactile, and other sensory signals.
  • Examples of non-verbal communication include gestures, body language, facial expressions, eye contact, and the use of visual aids or symbols.
  • Icons and signs are forms of non-verbal communication as they convey information through visual symbols and signals rather than spoken or written language.

Additional Information

• Singing:
  • Singing involves vocalizing musical tones and is a form of verbal communication as it uses words and sounds to convey messages.
• Oral communication:
  • Oral communication involves the use of spoken words to convey messages and is a primary form of verbal communication.
• Icons and signs:
  • Icons are visual representations or symbols used to convey information quickly and effectively.
  • Signs are physical or visual indicators that provide instructions, warnings, or information.
  • Both icons and signs are essential tools in non-verbal communication as they can be universally understood regardless of language barriers.

The communication cycle refers to the process of transmitting a message from the sender (source) to the receiver, involving various steps and elements that ensure effective communication.

• The main components of the communication cycle include the source (sender), message, medium, receiver, and feedback.
• The process begins when the sender encodes the message and ends with feedback from the receiver.

Key PointElements related with communication cycle:

• Source is a key element of the communication cycle, as the source (or sender) is the one who originates and encodes the message.
• Message is another fundamental element of the communication cycle. It is the information that is being communicated from the sender to the receiver.
• Feedback is an essential part of the communication cycle, as it allows the sender to assess whether the message was understood and received correctly by the receiver.

Hint

• Cognition is not directly related to the basic communication cycle. Cognition refers to the mental processes involved in gaining knowledge and understanding through thought, experience, and senses. 

Hence, the correct answer is cognition because it is not a direct element of the communication cycle.

Communication is the process through which individuals exchange information, ideas, and emotions.

• It can be verbal, non-verbal, written, or symbolic and is essential in building relationships, facilitating understanding, and achieving personal or organizational goals.

Key PointsCharacteristics of Communication:

• It is a process to establish mutual relationship: Communication is crucial for developing and maintaining relationships between individuals or groups, promoting understanding and cooperation.
• It is a purposeful process: Communication always has a purpose, whether it is to inform, persuade, entertain, or build relationships.
• In it, Psycho-social aspects are included: Communication is deeply influenced by psychological and social factors such as emotions, attitudes, cultural norms, and social roles, which shape how messages are sent, received, and interpreted.

Hint

• Communication is not static; it is a dynamic process that involves constant interaction and feedback.
• It evolves and adapts in real-time based on the context, the individuals involved, and external factors.

Hence, the correct answer is 'It is a static process'.

Communication is a two-way process in which participants not only exchange ideas and information but also share mutual understanding. It has to take into consideration the idea of mutuality and commonness, an exchange, a shared environment, a social relationship among the participants and the existence of a common need, urges, aim or goal.

Interpersonal Communication: It is direct, participatory and face-to-face communication between two people. It is personal, intimate and allows for maximum interaction and exchange in word and gestures. It requires certain skills to interact effectively with others such as the knowledge of social norms, etiquette, willingness to listen, and respect for one another, willingness to share about oneself, etc.

For example, talking to your friends or family, teacher and student interaction, etc. The interactions in this type of communication can be focused and unfocused.

1. Focused Interactions: According to Goffman, for focused interaction, there is a need for a direct, person to person communication. It occurs when people effectively sustain for a time in a conversation, a board game, or any joint task in a close face-to-face circle. It reveals the following characteristics:

• A single visual and cognitive focus of attention
• An openness to verbal communication
• A “we” feeling of solidarity
• A ritual of opening, closings, entrances, and exits.

2. Unfocused Interactions: It is that communication which occurs when people are present in the same setting but they are not engaged in direct or face to face communication., for example, sitting in a waiting room, standing in a queue, two strangers checking out each other’s clothing, manners, etc. It consists of:

• Rules concerning spacing, movement, positioning, listening, self-presentation
• Unlike focused interactions, there is no closure, intense focus of attention, or face-to-face obligations.
• Rules for sustaining public order without creating a situation that requires focused interaction.

Hence, it can be said that focused and unfocused interactions are the characteristics of interpersonal communication.

"Communication is the transfer of information from one person to another, whether or not it elicits confidence. But the information transferred must be understandable to the receiver" – G.G. Brown.

Communication is giving, receiving, or exchanging ideas, information, signals, or messages through appropriate media, enabling individuals or groups to persuade, to seek information, to give information, or to express emotions.

Thus, option 1 is the correct answer.

The correct answer is A, C, D & E only.

Important Points 

Soft skills are personal attributes and interpersonal skills that enable individuals to work effectively and harmoniously with others. They are often related to communication, emotional intelligence, and social interactions.

Among the skills listed:

• Decision-making: Decision-making refers to the process of analyzing information, evaluating options, and choosing the most appropriate course of action or solution. It involves critical thinking, problem-solving, weighing pros and cons, and considering various factors to make informed decisions
• Communication: Communication is a classic example of a soft skill. It involves the ability to convey information, ideas, and thoughts effectively, both verbally and in written form. Good communication skills are essential for successful interactions in various professional and personal contexts.
• Conflict resolution: Conflict resolution is also considered a soft skill. It involves the ability to manage and resolve conflicts or disagreements in a constructive and positive manner. It requires effective communication, problem-solving, and empathy.
• Leadership: Leadership is another soft skill. It involves the ability to guide, motivate, and influence others to achieve common goals. Effective leadership encompasses skills such as communication, decision-making, and problem-solving.

Therefore, the soft skills among the listed options are A. Decision making, C. Communication, D. Conflict resolution, and E. Leadership. The correct answer is A, C, D & E only.

Confusion Points

• Marketing: Marketing is a field or area of expertise rather than a specific soft skill. It involves activities related to promoting and selling products or services.

The term communication in Latin ‘communis’, means ‘to share’. It is the activity of conveying information through the exchange of thoughts, messages or information through speech, visuals, signals, writing or behaviour. Communication is broadly classified into two – verbal and non-verbal.

Types of Communication:

1. Verbal Communication:  Verbal communication is the use of language to pass on information by speaking. For example,  written instructions on a question paper, attending an online class and yoga instructor teaching yoga poses, etc.
2. Non-verbal Communication: It is understood as the process of communication through sending and receiving wordless messages. Non-verbal details reveal who we are and impact how we relate to other people. These include:

1. Appearance: Our choice of colour, way of dressing/clothing, hairstyles and other factors affecting appearance are also considered a means of nonverbal communication. These first impressions are important, which is why experts suggest that job seekers dress appropriately for interviews with potential employers
2. Facial expressions: Information can be conveyed with a smile or a frown. Non-verbal communication and behaviour can vary dramatically between cultures, the facial expressions for happiness, sadness, anger and fear are similar throughout the world.
3. Gestures: Common gestures include waving, pointing and using fingers to indicate numeric amounts. A few of the gestures are arbitrary and related to culture. For example, a clenched fist can indicate anger or solidarity.
4. Paralinguistics: It refers to vocal communication that is separate from actual language. This includes factors such as tone of voice, loudness, inflexion and pitch.
5. Body Language (Kinesics) & Posture: Arm-crossing and leg-crossing show defensive postures. Body language is far more subtle and less definitive.
6. Proxemics: It refers to how people use and interpret space. The amount of distance we need and the amount of space we perceive as belonging to us is influenced by several factors including social norms, situational factors, personality characteristics and level of familiarity.
7. Eye Gaze (Oculesics): Looking, staring and blinking can also be important nonverbal behaviours. For example, when people encounter people or things that they like, the rate of blinking increases and pupils dilate. Looking at another person can indicate a range of emotions, including hostility, interest and attraction.
8. Haptics (Touch): It can be used to communicate affection, familiarity, sympathy and other emotions such as holding hands, back slap, etc.

Hence, it can be inferred from the given points that the dress code followed by an individual signifies non-verbal communication.

The correct answer is A-III, B-IV, C-I, D- II.

Key Points

Additional Information

• Interpersonal communication is the exchange of ideas between two or more people and where both participants, can affect one another. It is a dynamic, two-way flow of information. communication is sending and receiving. It often includes the face-to-face exchange of information, in a form of voice, facial expressions, body language, and gestures.
  • For example communication between a son and a father, an employer and an employee, two sisters, a teacher and a student, and so on.
• Intra-personal communication- is communication with oneself which may include self-talk, acts of imagination and visualization, and even recall and memory. it also includes thoughts, assessments, contemplations, and feelings that are associated with one's inner communication. That is why in the option above we have chosen intrapersonal communication in one to none mode of communication.
• Mass communication- is the process by which a person, group of person, or organization creates a message and transmits it through some type of medium to a large, anonymous, heterogeneous audience. The audience of mass communication is mostly made up of different cultures, behavior, and belief systems. It is the public transfer of messages through media or technology-driven channels to a large number of recipients/audience. That is why we have chosen one too many modes of communication for mass communication.
  • For example commercial advertising, public relations, journalism, and political campaigning.
• Network (transactional) communication- It refers to a mode of communication in which interactions in two directions are considered together.
  • For example: from one person to another and back, or from one subsystem to another and back. Communication is integrated into our social entities.

AIDA is an acronym developed in 1898 by advertising pioneer E. St. Elmo Lewis.

• It describes the steps that a prospective customer goes through before deciding to buy a product or service.
• The acronym stands for Attention, Interest, Desire, and Action.
• The AIDA model is widely used in marketing and advertising to describe the steps or stages that occur from the very first moment a consumer is aware of a product or brand to the actual moment the purchase is made.

Attention

• The first stage of the buying process is making the consumer aware of the product.
• A salesperson's job is to catch the prospect's attention well enough so that they can keep the prospect engaged long enough to whet their interest. 

Interest

• To bump prospects up to the second stage, you must develop the potential buyer's interest in the product or service.
• This is usually where benefit phrases come heavily into play. 

Desire

• In the third stage of AIDA, prospects realize that the product or service is a good fit and will help them in some way.
• Salespeople can bring prospects to this point by going from general benefits to specific benefits.
• Often this includes using information culled during the earlier stages which allow you to fine-tune the sales pitch. 

Action

• The fourth and last stage of AIDA occurs when the prospect decides to take the action necessary to become a customer.
• If you carried the prospect through the first three stages (and responded appropriately to any objections), this stage often occurs naturally.
• If not, you may need to prompt a prospect to act by using closing techniques.

The term communication in Latin ‘communis’, means ‘to share’. It is the activity of conveying information through the exchange of thoughts, messages or information through speech, visuals, signals, writing or behaviour. Communication is broadly classified into two – verbal and non-verbal.

Types of Communication:

1. Verbal Communication:  Verbal communication is the use of language to pass on information by speaking. For example,  written instructions on a question paper, attending an online class and yoga instructor teaching yoga poses, etc.
2. Non-verbal Communication: It is understood as the process of communication through sending and receiving wordless messages. Non-verbal details reveal who we are and impact how we relate to other people. These include:

1. Appearance: Our choice of colour, way of dressing/clothing, hairstyles and other factors affecting appearance creates the first impression.
2. Facial expressions: The most influential nonverbal communication channel for expressing attitudes and emotions to other people is the face. The commonly accepted facial expressions include anger, disgust, fear, joy, sadness and surprise. It can vary dramatically between cultures.
3. Kinesics: It is the use of gestures, postures and body language. Common gestures include waving, pointing and using fingers to indicate numeric amounts. A few of the gestures are arbitrary and related to culture. For example, a clenched fist can indicate anger or solidarity. ‘Arm-crossing and leg-crossing’ show defensive postures, ‘Arms out’ show openness, ‘Table lean’ show authoritative, etc. Body language is far more subtle and less definitive.
4. Vocalics/Paralinguistics: Vocalics is the study of paralanguage, which includes the vocal qualities that go along with verbal messages, such as pitch, volume, rate, vocal quality and verbal fillers.
5. Chronemics (Use of time): It refers to the study of how time affects communication. It can be classified into:

1. Biological time - the circadian rhythm, which is the daily cycle that influences when we eat, sleep, and wake up
2. Personal time - how individuals experience time. It varies based on our mood, our interest level and other factors. Individuals also vary based on whether or not they are future (making plans for future) or past-oriented (reminiscing about past memories).
3. Physical time - the fixed cycles of days, years, and seasons. Some seasons can affect our mood and psychological states.
4. Cultural time - how a large group of people view time. For example, Polychronic people may engage in several activities at once. Monochronic people tend to do one thing at a time.

6. Proxemics (Use of space): It refers to how people use and interpret space. The amount of distance we need and the amount of space we perceive as belonging to us is influenced by several factors including social norms, situational factors, personality characteristics and level of familiarity. These are divided into four zones such as public (12 feet or more), social (4 to 12 feet), personal (1.5 to 4 feet) and intimate distance (less than 1.5 feet).
7. Haptics (Use of touch): It refers to the study of communication by touch. There are several types of touch, including functional-professional, social-polite (a handshake, pat on the shoulder),  friendship, warmth, love-intimacy (touching face, holding hands), etc.
8. Oculesics (Eye contact): It serves communicative functions ranging from regulating interaction to monitoring interaction, to conveying information, to establishing interpersonal connections. Looking at another person can indicate a range of emotions, including hostility, interest and attraction.
9. Olfactics (Use of smell): It refers to the study of odour and how it affects communication.

Hence, it can be inferred from the given points that the dress code followed by an individual signifies non-verbal communication.

The correct answer is (B) and (C) only.

Oral communication is a form of communication that involves speaking, either in person or through technology such as the telephone or videoconferencing. 

Important Points

The effects of oral communication can include:

"Personal connect":

•       Oral communication allows for a more personal connection between the speaker and the listener,
• as the listener is able to hear the tone and inflection of the speaker's voice and respond with their own facial expressions and gestures.

Feedback:

• Oral communication allows for immediate feedback between the speaker and the listener,
• allowing for a more interactive and dynamic exchange of information.
• The listener can ask questions, provide clarification, or offer their own thoughts and opinions in real-time.

Additional Information

• Fragmented information: Conversation fragmentation occurs when conversations take place across numerous applications.
• Objectivity: Oral communication is not always goal specific, it is sometimes informal and unorganized. 
• Absence of interpretation: It is also not a characteristic of oral communication.

Hence, (A), (D), and (E) are not true regarding oral communication.

Important Points 

The characteristics and features of written communication and oral communication has been shown in the table below,

The correct answer is Kinesics

Key Points

• Kinesics is a form of non-verbal communication.
  • Communication through body language is known as Kinesics.
  • It helps in improving our communication quality.
  • It helps in knowing the particular expression of the person.
  • It includes
    • Facial expressions
    • Postures
    • Body movement
    • Gestures
    • Eye Contact
    • Haptics
• Gestures
  • ​It is a nonverbal behavior that uses visible body actions to communicate a message.
  • It involves motion of the body, hands, or face to convey information.
  • Example:
    • Traffic man uses finger or hand to indicate the vehicles.
    • Rubbing the eyes indicates discomfort.

​Important Points

•  Non-verbal communication is the communication done through the use of gestures, facial expressions, senses, touch, etc.
• It has a very limited range as compared to Verbal Communication.
• It includes 
  • Kinesics
  • Proxemics
  • Chronemics
  • Para lingual
  • Artifacts

The correct answer is Kinesics.

Body language is a type of communication in which physical behaviors, as opposed to words, are used to express or convey information. Such behavior includes facial expressions, body posture, gestures, eye movement, touch, and the use of space.

Key PointsKinesics: 

• Kinesics is the interpretation of body motion communication such as facial expressions and gestures, nonverbal behavior related to the movement of any part of the body or the body as a whole.
•  Kinesics is all about communication through body movements, such as gestures and facial expressions.
• It is all about non-verbal behavior using any part of the body.
• It also includes communicating using the body as a whole. 
• Kinesics communication is a non-verbal form of communication.

Additional Information

• Proxemics- Proxemics is the study of human use of space and the effects that population density has on behavior, communication, and social interaction.  proxemics is the study of space and how we use it, how it makes us feel more or less comfortable, and how we arrange objects and ourselves in relation to space. The term was coined by the anthropologist Edward Hall. Hall was interested in understanding how humans use space in communication.
• Vocalics- Paralanguage, or vocalics, is the study of how people use the human voice to communicate meaning. Vocalics is the study of paralanguage, which includes the vocal qualities that go along with verbal messages, such as pitch, volume, rate, vocal quality, and verbal fillers.
• Haptics-  Haptics refers to touch behaviors that convey meaning during interactions. Touch operates at many levels, including functional-professional, social-polite, friendship-warmth, and love-intimacy.

Hence, the study of body language, gestures, postures, facial expressions, and body movements is known as Kinesics.